Administrative Officer - After-Sales Service (Dental Equipment Division)

Join Tigaka Distrindo Perkasa, a leading name in Indonesia’s dental industry, as an Administrative Officer for After-Sales Service. This role offers a unique opportunity to support the seamless operation of our dental equipment division while contributing to customer satisfaction and operational efficiency in Jakarta Pusat.

As an Administrative Officer, you will be at the heart of our after-sales service team, ensuring that our customers receive prompt and efficient support. You will handle a variety of administrative tasks, from managing customer inquiries and service requests to coordinating with our technical and service teams to ensure timely resolutions. This role is perfect for someone who is detail-oriented, organized, and passionate about providing excellent customer service.

📋 Tanggung Jawab Pekerjaan

• Managing customer inquiries and service requests through various channels, including phone, email, and in-person visits.
• Coordinating with the technical and service teams to ensure timely and efficient resolution of customer issues.
• Assisting in the scheduling and logistics of service visits, including travel arrangements and equipment transportation.
• Maintaining and updating customer records and service history using our in-house CRM system.
• Preparing and distributing service reports and invoices to customers.
• Assisting in the preparation of monthly and quarterly reports for the after-sales service team.
• Supporting the team in maintaining compliance with company policies and procedures.
• Assisting in the organization and management of the after-sales service warehouse, including inventory tracking and stock management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Administration, or a related field.
• Minimum of 2 years of experience in an administrative or customer service role, preferably in a service-oriented industry.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience with CRM systems, such as Salesforce or HubSpot, is a plus.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with the dental industry and equipment is a plus.

🛠️ Keahlian

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